Magnum Shop FAQs

Magnum Square Prints

All Magnum Square Prints are signed or estate-stamped on an archival label (to ensure quality and preservation) that is affixed to the back of the print, and includes each image’s accompanying text. All prints are authentic.
All Magnum Square Prints are signed or estate-stamped on an archival label (to ensure quality and preservation) that is affixed to the back of the print, and includes each image’s accompanying text.
All prints are archival quality and are approved by the photographer. We work closely with photographers and estates to ensure that all editions are presented according to their intentions. To be precise, these are digital C-Prints on Fuji Crystal Archive Matte paper.We aim to provide prints of the highest standard that maintain their beauty and value for years to come. Magnum Square Prints are printed on Fuji Crystal archive paper, which minimizes fading. The accompanying text labels as well as all supporting materials are archival, meaning that they are acid-free and will not damage the print or affect its longevity. The usual precautions should be taken to retain a photograph’s depth of tone and contrast, and we recommend that a photograph should not be hung in direct, continuous sunlight.
An estate stamp is used to signify authentication and is issued by the estate of the photographer (photographers who are no longer alive are represented by their estates). All estate stamps are applied individually by hand.
For Magnum Square Prints, the “square” paper size is 6 x 6 in (15.24 x 15.24 cm); image size is 5.5 in (14 cm) on the longest side. Images will not be cropped but will instead have white borders, just like you see them on the Magnum website.
The edition is not limited by quantity, but limited by time. This Square Print is only available for purchase between July 27, 2020, at 9 a.m. EST and August 2, 2020, at 6 p.m. EST.
No. All Magnum Square Prints are digital C-Prints.
Unfortunately, we are not able to fulfill custom requests.
The color of your print may differ from the color reproduction of any given computer screen as all computers are calibrated differently. Computers are also lit from behind, which can affect the level of brightness of an image.
The Magnum Shop promises to ship your Magnum Square Print(s) as quickly as logistically possible. At the end of the sale, prints will be made and signed by our photographers around the world, or stamped by our estates. Because of this, we cannot offer precise shipping dates. We will begin to fulfill orders after we receive the prints from the photographers or estates.

We aim to ship the last order no later than September 18, 2020.
Once your Square Print(s) ship, we will send a shipping notification to you with a tracking number. We will use the email that was used to place the order. Shipping time will depend on where you live. Please note, customs vary country-to-country, and can delay your shipment. For additional information on customs, please consult customs information.
We use hand-crafted black or white wooden frames (w: 3/4" h: 7/8"). Magnum Square Prints are framed with a white, archival and made-to-measure mat. The prints will then be sealed using archival paper backing. They are wired, ready for hanging with wall-friendly footers. Please note, the photographer’s signature or estate stamp will be hidden by the framing.

All frames include UV plexiglass, which comes with ~99% UV protection. All products used in framing are archival quality: Japanese hinging tape, archival text labels and backing papers.
Custom frames are handcrafted by expert framers who give them a contemporary feel. Due to material and hand finishing, all custom frames are unique, and will never look exactly the same.
A photographer’s signature or the estate stamp will be hidden by the framing.
Frames are made as soon as signed prints are received from respective photographers and stamped prints from respective estates. Because frames are custom made they will typically ship later than unframed prints.
No! All Magnum Square Print orders ship separately from other items purchased from the Magnum Shop. If you have ordered other Magnum Shop items, together with your Magnum Square Prints, we will treat them as separate orders and ship them separately. We will ship the other items out as quickly as possible. You will receive an email with a tracking number as soon as each shipment is ready.

Shipping

All orders that ship within the US will ship with USPS Priority Mail or in some cases with FedEx. We also offer USPS Media Mail, within the US, for book orders. Unfortunately, USPS Media Mail is not available for international locations. We reserve the right to ship orders with a different carrier.
Delivery for orders in the contiguous U.S. depends on the shipping method selected. Please note the delivery times provided are always according to when an order is shipped, and not when an order is made.

FedEx International Priority
USPS Priority Mail International (only to Russia)

International orders sent from the U.S. typically take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders might not update once the package leaves the U.S., but the order is still on its way. If an order is sent via United States Postal Service, it is passed to the local courier service once it reaches its country of destination.

Shop orders that are sent from the UK (only applicable to some items for orders placed between July 27 and August 2, 2020 with a shipping address inside Europe):

DHL Express UK Domestic
DHL Express International


Square Print Orders:

USPS Priority Mail or FedEx 2 Day(only inside the US)
FedEx International Priority
DHL Express

We reserve the right to ship orders with a different carrier.
Email shop@magnumphotos.com with a detailed description of what went wrong on our site. Please send us a screenshot if possible, in addition to the address you would like your print(s) shipped to.
Email shop@magnumphotos.com, but please note that we can only change a shipping address if your print has not yet shipped.
Magnum Square Prints require extra time to ship. The Magnum Shop promises to ship your Magnum Square Print(s) as quickly as logistically possible. At the end of the sale, prints will be made and signed by our photographers around the world, or stamped by our estates. Because of this, we cannot offer precise shipping dates. We will begin to fulfill orders after we receive the prints from the photographers or estates.

We aim to ship the last order no later than September 18, 2020.

For non-Square Print Magnum Shop orders:

Depending on the product ordered, we typically ship orders within one to three days. Some orders like framed items or Fine Prints have a longer lead time.

Please note: customs clearance can delay the delivery of your shipment to countries outside of the U.S. For additional questions regarding customs, please consult our customs document.
If a product arrives damaged, you must keep all original packaging material for insurance purposes. Claims must be made within 7 days of receipt via email to shop@magnumphotos.com. Send us a description of the damage, and please include photos of the damaged areas if possible.
Please email us at shop@magnumphotos.com. This is only possible if orders have not yet shipped. Unfortunately, we are unable to combine shipment of Magnum Square Prints with other Magnum Photos merchandise at this time. Additionally, framed Magnum Square Prints ship separately from all other orders. Magnum reserves the right to split ship packages.
Check the tracking number emailed to you on your email confirmation and let us know at shop@magnumphotos.com.

Customs

Imports need to be declared when they arrive in the country of delivery, and may incur an import tax. Magnum Photos and the Magnum Photos Shop is not responsible for and can offer no specific advice on import fees, duty fees, custom fees or taxes that you may be charged when your merchandise reaches you. Please consult our customs document for additional information.
Please see above or consult our customs document for additional information.
Unfortunately, we cannot declare orders as gifts for customs purposes. Nor are we able to gift wrap.

Website/Purchasing

After your order is placed, you will receive a confirmation email. Please be sure to check your spam folder if you don’t see an order confirmation in your inbox. Shipping time will vary order-to-order. We will do our best to ship your order to you as fast as we can.

For Square Prints, please consult the Square Print section.

All products ordered that are not Magnum Square Prints will be shipped separately. Additionally, framed Magnum Square Prints ship separately from all other orders. Magnum reserves the right to split ship packages.

For specific questions about your shipment please contact shop@magnumphotos.com.
Unfortunately we cannot change the content of an order. We can only cancel orders and issue new ones.
Please email shop@magnumphotos.com with a detailed description of the difficulties you encountered. Please include a screenshot if possible, as well as the address you would like your item shipped to. If you include a phone number, or call us at our New York office, we can also take your order by phone.
Rights concerning the work of the photographer remains the bearer of the rights of author of his or her work. The rights of representation and of reproduction of the works presented on this site belong to their authors and to Magnum Photos. The authorization of Magnum photos is necessary for all exploitation of these rights. Your rights to the purchased product when it’s a photograph are therefore limited to a right to private use, excluding any right of representation and of reproduction.

Payment

Refund & Returns

Please email us at shop@magnumphotos.com with a photo of the incorrect item that was sent to you, as well as your order number.